Frequently Asked Questions
How do I access my consignor account?
You can access your consignor account via the 'Sell With Us' tab at the top of our website or in the main menu.
You can also access your account here.
What is your returns policy?
All purchases are final, and we do not offer any exchanges, returns or refunds. Our team are happy to answer any questions you have prior to purchase.
Do you offer payment plans?
We offer Afterpay for online purchases only. However, in-store you can lay-by your purchase by placing a 20% deposit and paying over a period of 6 weeks.
Do you have a size guide?
As sizing varies between labels, we recommend looking up their size guide to help you determine the best fit.
If you have have any questions about specific measurements, please contact us
by emailing sales@deeblackboutique.com.au
What condition are the items in?
You can view our condition standards here.
Do you ship internationally?
Yes,
we do!
All postage costs are calculated at checkout.
Please note, currently we are unable to ship to the US.
Do you offer click & collect?
Yes, we do.
Simply select click & collect as your preferred shipping method at time of
purchase.
37 Ardross Street, Applecross, WA
Monday - Saturday 9:30am - 4pm
Consignment
What is consignment?
Consignment is where you (the consignor) provides goods to us (consignee) to sell resulting in both parties receiving a portion of the sale price once an item has sold.
What is your consignment process?
Learn about our consignment process here.
What labels do you accept?
Click here to see what labels we love.
What types of items do you take?
We take pre-loved luxury and contemporary clothing and accessories including shoes, bags, belts and costume jewellery on a consignment basis.
What can I earn?
What you will earn depends on the price of each item sold, please see below the percentage you will receive:
- 40% - for all items under $1,000
- 60% - for all items over $1,000
- 70% - for all items over $3,000
- 80% - for all items over $5,000
- 90% - for all items over $10,000
How long do you consign items for?
Approximately 4 Months, as per our Terms & Conditions.
Any unsold items will be returned or donated to charity, consignor advised. During our returns period you may receive an email asking to collect items selected to return. If the items are not collected within 14 days we will donate to one of our 5 charities on your behalf.
Are my items to old?
Don’t worry about the era so much as the condition – DBB in fact loves some of the labels that have stood the test of time but are no longer designing!
Do you take items based on seasons?
Clothing and shoes are accepted for consignment on a seasonal basis,
- Autumn/Winter in late April
- Spring/Summer in late August.
We do however accept ball gowns, cocktail/special event dresses, and high end designer pieces year round.
Authenticity
Are the items authentic?
Our reputation at Dee Black Boutique is our number one priority.
We have partnered with Luxury Authentication Australia, to ensure authenticity is guaranteed.
If you wish to consign your designer items with us, and cannot provide original receipts of purchase, or authenticity documents, there will be a $39 charge (per item) to authenticate your item. A certificate of authentication will be provided to the purchaser of the item, or to the consignor should the item not sell.
What happens if I do not have proof of identity?
If you wish to consign your designer items with us, and cannot provide original receipts of purchase, or authenticity documents, there will be a $39 charge (per item) to authenticate your item.
A certificate of authentication will be provided to the purchaser of the item, or to the consignor should the item not sell.
What is your authentication process?
Our team at Dee Black Boutique are highly experienced and trained to carefully examine and process each piece that comes in store.
For authentication we have partnered with Luxury Authentication Australia, where a member of their team will come and carefully inspect the product, capture images and then once determined provide a certificate of authenticity.
If you wish to consign your designer items with us, and cannot provide original receipts of purchase, or authenticity documents, there will be a $39 charge (per item) to authenticate your item. A certificate of authentication will be provided to the purchaser of the item, or to the consignor should the item not sell.
What happens if my items are deemed inauthentic?
If an item has been deemed inauthentic, we will contact the consigner to collect their item, along with the certificate.
The authentication fee is non-refundable.