Have a question about our consignment process? Click here.

How do I know what size I am?

We recommend that you follow our garment measurements when shopping for pre-owned pieces online. We list the size as shown on the item's label however please note that sizing can change with wear over time and between different brands. We have provided a size chart for your easy reference in Size & Condition Guide.

If you have have any questions about specific measurements, please contact us by emailing sales@deeblackboutique.com.au.

I've made a mistake - can I cancel my online order?

Because we want to deliver your items as soon as possible, we process orders in real-time during business hours. This means we are unable to cancel orders once they have entered the shipping process, which occurs within 15 minutes of placing your order during business hours. If the 15 minute cancellation window has passed, you cannot cancel your order.

Do you post internationally?

Yes - all postage costs are calculated at the checkout stage.

How can I track my order?

You will receive an email notification including tracking information when your package has shipped.